Last updated: March 2024 
 
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Service Certification

CERTIFICATION PROCEDURE

CERTIF is a certification body prepared to offer to the market a wide range of services certification in several areas.
The certification is granted in accordance with the methodologies specified in the scheme no. 6 of ISO / IEC 17067, which includes the assessment of service performance and customer satisfaction.
The evaluation of service performance is carried-out by:

  • Mystery Customer Enquiries (MCE) or Witness Performance Assessment (WPA);
  • Audits and / or Inspections to supplier quality system;
  • Service Quality Indicators (SQI).
The license for the use of the Mark is the responsibility of CERTIF, after fulfilling the stages in the following flowchart:

To start the certification process the applicant, or its representative, shall send to CERTIF the application form and shall be accompanied of the set of documentation mentioned there.

The decision to certify is taken by the Decision Commission, on the basis of the results of service performance and customer satisfaction results. If the decision is positive will be issued the certificate and signed with the applicant a certification agreement. The certificate only is sent to the applicant after CERTIF receives the certification agreement signed by the legal representative of the certificate holder.

Certificates issued for service certification are valid for a period of 5 (five) years.

SURVEILLANCE ACTIVITIES

Services for which the authorization for use the Mark has been granted shall be subject to surveillance actions, to evaluate whether the initial conditions that led to its certification remain the same.

These surveillance actions include the evaluation of service performance and customer satisfaction, on a regular basis.

The frequency and the methodology to follow are changeable and depend on the kind of service to be certified.

The decision to maintain (or not) certification is taken by the Decision Commission of CERTIF, on the basis of the review all the results of service performance and customer satisfaction.

CERTIF - CERTIFIED SERVICE MARK

The mark shall be associated only to the services certified, in accordance with the rules of each certification scheme, and it may be possible reproduced in documents, labels or instructions sheets concerning only the certified service.

PCert_PrMarca Produto Certificado CERTIF invertidaMPC CERTIF vermelhoMPC CERTIF vermelho e branco
 
The designation “Serviço Certificado” may be translated for other languages, since that authorized previously by CERTIF.

CERTIF Mark – Certified Service belongs to CERTIF – Associação para a Certificação, and is registered in INPI (Portuguese Institute for Industrial Property).

All the abusive use of the Mark, either by the certificate holder, or by another third part, gives the right to CERTIF, using all the procedures as considered adequate, to act within the existing legal framework.


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